Get rid of your old employee recognition schemes and make a change to make recognition a daily practice, about behaviours and digital. A smile on a person's face goes a long well in how they treat your customers.
Get everyone involved even the guys on site to be uplifted. Cultivate change and embed new a culture of recognition. Forget checks and balances and big things relating to performance that you can't experience now, focus on what the people are doing right now. Enable them digitally to say 'Awesome work" "you helped me out, thank you" to their peers everyday when the opportunity occurs.
To run an effective staff recognition program management, that is based on modern sophisticated algorithms that will yield high participation and engagement.